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With many Part D implementation issues now behind them, plan sponsors and their partners and vendors now must focus on retaining their new members in the face of potential "poaching" that is expected from competitors as the May 15 lock-in date approaches. And aggressive member-retention strategies will be needed after May 15 as well, since it is "open season" all year long for Medicare-Medicaid dual-eligible members who are auto-enrolled into Prescription Drug Plans (PDPs) and not subject to the lock-in. Learn
about aggressive strategies that can be pursued to retain existing
members and achieve new growth during this first-ever Part D hiatus
for those who enroll before May 15. You'll find out about:
JOHN GORMAN is President and CEO of Gorman Health Group, LLC (GHG), a leading consulting firm specializing in Medicare managed care and Part D. Before starting GHG in 1996, Mr. Gorman served as assistant to the director of HCFA's Office of Managed Care under two directors. Prior to that, he was staff director for U.S. Rep. John Conyers, Jr., then chairman of the House Government Operations Committee. Mr. Gorman specializes in strategic planning and business development for the health care industry, with particular emphasis on federal programs and regulation. JEFF FOX is a Principal with GHG and directs its Phoenix office. He is one of the nation's leading experts in government program market analysis, product design, health plan marketing and sales operations, and provider-friendly contracting. Before joining GHG, Mr. Fox was Vice President of Government Programs for Health Net of Arizona, overseeing all sales and marketing, enrollment, customer service and appeals and grievances for Health Net's Medicare products. He later was promoted to expand his responsibilities to include all contracting and provider relations duties for all product lines. Moderator:
Jim Gutman, vice president and executive editor at Atlantic Information
Services, Inc.
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