Here are a few suggestions for enhancing your experience as an AIS customer. If you encounter other questions or problems with AIS services, or are not clear on how to proceed based on the information below, please contact our Customer Service staff:

Phone: 800-521-4323 (press 1 for Customer Service)
E-mail: customerserv@aispub.com
Mail: 1100 17th Street NW, Suite 300 • Washington, DC 20036
Fax: 202-331-9542

• Place an order
• Renew a current subscription
• Report missing or damaged publications
• Change your address
• Order a bulk subscription or obtain a site license
• Request back issues of AIS newsletters
• Reprint or post an AIS article
• Receive e-mail newsletters
• Contact AIS staff

Order AIS Products

Visit the AIS MarketPlace to view the entire AIS product line. You can place an order online using our secure shopping cart, by downloading a printable order form (PDF file) and mailing or faxing it back to us at the addresses below, or by calling AIS Customer Service at the number below.

When you purchase an AIS product using Mastercard, VISA or American Express, the charge will appear on your billing statement as “Atlantic Information Services, Inc.” The actual title of your purchase will not appear.

Shipping Information:

Most publications are shipped via UPS. Please give us your street address when you order (UPS does not deliver to PO boxes). You should receive your order within 5-7 business days. Shipping cost is $5 per item. Please call us at 800-521-4323 to place a rush order. We will overnight your order for an additional charge of $30, or you can give us your FedEx or UPS account number and we will charge the shipping to your account. Rush orders placed after 3:00pm EST will not be shipped out until the next business day.

Print newsletters are mailed 1st class through the U.S. Postal Service. You should receive your first issue within 5-7 business days of your order. A one-time $5 shipping and handling charge will be applied to all orders. Your e-mail (PDF) edition of the newsletter is sent on the day of publication. E-mail recipients should whitelist aisalert@aispub.com to ensure delivery.

If you place your order for a PDF version of a book through our secure shopping cart, a link will appear directing you to download the PDF file of the book. This link will be accessible only for 24 hours, so be sure to save the file to your computer. If you place your order via phone, fax or mail, the PDF version will be e-mailed to you when your order is processed (usually within 1 business day). Shipping costs will not be charged for this item.

Renew Your Subscription to AIS Print Newsletters and Looseleaf Services

Renew your subscription online, or contact us at the address below. Please have your customer number available so that we can serve you more effectively. The first six digits on the left corner of the mailing label indicate your customer number. Please refer to this number when calling about your account. Your expiration date is on the right side.

The Delivery of Missing or Damaged Issues

If you fail to receive a print issue or an issue is damaged in the mail, please contact us at the address below and we will rush you another copy of the publication.

If you fail to receive one or more PDF editions of newsletters, please contact us at the address below to receive issues you’ve missed and follow the procedures described at The Successful Delivery of PDFs, asking your own internal IT staff to permit access.

If you fail to receive one or more e-mail newsletters, please follow the procedures described at The Successful Delivery of E-Mail Newsletters, asking your own internal IT staff to permit access.

Address Changes

To make a mailing address change, simply contact us at the address below and provide us with your current mailing label or the information it contains, along with your complete new address, telephone number and the date the new address becomes effective. While changes are typically made far more quickly, please allow four to six weeks for address changes to be made.

To change an e-mail address for a paid subscription, please contact AIS Customer Service at the address below.

To change the e-mail address to which your free e-mail newsletters deliver, please follow the link to the "Subscription Management Page" found at the bottom of each e-mail newsletter, or contact Bob Gartrell at bgartrell@aispub.com.

Back Issues of Newsletters

If you are a subscriber and need one or more back issues of a newsletter, please contact us at the address below and specify the name of the newsletter and issue date(s). When you require this service on a limited periodic basis, it is free to paid subscribers.

Bulk Subscription Orders and Site Licenses

AIS offers a number of easy, affordable options if you wish to redistribute (or you’d like AIS to distribute) multiple copies of your newsletter on a regular basis. Print copies can be mailed individually from AIS, or sent to you bulk for internal distribution. Electronic copies can be redistributed internally by your office, or AIS can e-mail multiple copies directly to your top managers. Additional services allow you to distribute individual articles on an occasional basis to a specified number of internal managers, instead of delivering an entire newsletter each time it is published.

For information on AIS’s very reasonable rates for these and other services that can be tailored to your individual needs, contact Bailey Sterrett at 800-521-4323 (ext. 3034) or bsterrett@aispub.com.

Requests to Reprint or Post Individual Articles

For information and our very reasonable rates for reprinting or posting one or more articles published by AIS, please contact Customer Service Director Gwen Arnold at garnold@aispub.com or 202-775-9008 (ext.3068).

The Successful Delivery of E-mail Newsletters

To assure the reliable delivery of AIS’s two free e-newsletters (Government News of the Week and AIS's Health Business Daily ), which may be blocked by a customer’s SPAM filter, please notify your Information Systems staff to "whitelist" webmaster@magnetmail.com to make sure that you receive these e-mails.

For more information on these free e-mail newsletters, or to sign up for the distribution list, please go to http://www.magnetmail.net/actions/atlantic_subscription.cfm.

The Successful E-mail Delivery of PDFs

AIS’s print newsletter subscriptions typically include an option that allows subscribers to receive a free PDF edition of the newsletter by e-mail on the date of publication. This free service — which is sent from aisalert@aispub.com — brings you the news faster and allows you to store it on your desktop, for convenient retrieval when you wish. But many bulk PDFs of this nature are now blocked by corporate SPAM filters, so if you signed up for PDF delivery but are not receiving it, or wish to in the future, please notify your Information Systems staff to "whitelist" aisalert@aispub.com to make sure that you receive these e-mails.

If you're a subscriber to a print newsletter and would like to sign up to also receive the PDF version, please contact AIS Customer Service at the address below.

Contact Customer Service at Atlantic Information Services, Inc.

Phone: 800-521-4323 (press 1 for Customer Service)
E-mail: customerserv@aispub.com
Mail: 1100 17th Street NW, Suite 300 • Washington, DC 20036
Fax: 202-331-9542

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